COVID-19 INFORMATION


Nevada Department of Public Safety

UTILITY COVID-19 INFORMATION

Utilities across Nevada have developed plans to assist consumers during the COVID-19 crisis. Find out what your electric, gas, telecommunications and water/wastewater have planned.


    PHONE/INTERNET HELP

    LIFELINE: The Universal Service Administrative Co. and the FCC have taken action to ensure that consumers have access to the connectivity services they need during the COVID-19 pandemic. The Lifeline Support Center remains fully operational.

    Additional support measures taken due to COVID-19 include:

    • More flexibility for consumers. The USAC and FCC have temporarily adjusted the income and identification documentation requirements to allow individuals recently unemployed or social distancing due to the pandemic to more easily complete their Lifeline application. More information.

    EMERGENCY BROADBAND BENEFIT: The Emergency Broadband Benefit is a temporary FCC program to help families and households struggling to afford broadband internet service during the COVID-19 pandemic.

    The Emergency Broadband Benefit provides:

    • Up to $50/month discount for broadband service.
    • Up to $75/month discount for households on qualifying Tribal lands.
    • A one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider if the household contributes more than $10 but less than $50 toward the purchase price.

    The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household. More information.


      CONSUMER PARTICIPATION IN PUCN AGENDAS

      As of June 1, PUCN offices are open to the public. All members of the public entering PUCN offices must continue to follow applicable State of Nevada and U.S. Centers for Disease Control and Prevention (CDC) guidelines regarding COVID-19.

      To submit written comments prior to the meeting, email BPA@puc.nv.gov.

      PUCN Agenda Schedule & Supporting Documentation


        AVOID UTILITY SCAMS