The Commission monitors, collects, audits and disburses assessments that support the Nevada Energy Assistance Program and the Nevada Weatherization Assistance Program. However, the Commission does not administer these or any other assistance programs. Please use the links below for information about the energy and weatherization assistance programs as well as other programs that offer assistance for utility consumers.
ASSISTANCE FOR SENIORS & DISABLED CUSTOMERS
NV Energy
Green Cross (Life Support Equipment)
Once enrolled, you will receive advance notification of scheduled electric outages for service maintenance and, in the event of an unexpected power outage, NV Energy will take the steps necessary to restore power as quickly as possible.
Because of unexpected outages caused by bad weather or equipment failures, NV Energy asks people who rely on life-support devices to protect themselves against occasional interruptions of service by having an alternate power supply (please see NV Energy's information on generator safety).
Third Party Protection Plan
The Third Party Protection Plan is intended to protect customers who may be elderly, disabled, ill, require life-support equipment or who have language and reading problems. It can also be beneficial for persons who live alone or who are absent from home for extended periods of time.
When you are on the Third Party Protection Plan and you receive a termination of service notice, NV Energy mails a copy of the notice to the third party you designate. This third party can be anyone you know -- a relative, friend, clergyman, social agency, civic organization -- any person you choose.
Mailing the termination of service notice to a third party in no way obligates the third party to pay the bill or be responsible in any way for payment. However, it gives the third party ample time to take some form of action so that your service is not terminated.
Southwest Gas
Medically Fragile Household
If you or someone in your household has a qualifying medical condition, you may be eligible for priority natural gas service restoration if there is an interruption in your service due to an outage.
Third Party Notification Program
This program allows a friend or relative to be notified in case of a delinquent bill. While the third party is not obligated to pay the bill, they can often help resolve the problem before service is discontinued.