Nevada Department of Public Safety
UTILITY SHUTOFF INFORMATION
Utilities across Nevada have developed plans to assist consumers during the COVID-19 crisis. Find out what your electric, gas, telecommunications and water/wastewater have planned.
LIFELINE PHONE/INTERNET SUPPORT
The Universal Service Administrative Co. and the FCC have taken action to ensure that consumers have access to the connectivity services they need during the COVID-19 pandemic. The Lifeline Support Center remains fully operational.
Additional support measures taken due to COVID-19 include:
- More flexibility for consumers. The USAC and FCC have temporarily adjusted the income and identification documentation requirements to allow individuals recently unemployed or social distancing due to the pandemic to more easily complete their Lifeline application. More information.
CONSUMER PARTICIPATION IN PUCN AGENDAS
On March 22, 2020, Governor Sisolak signed Declaration of Emergency Directive 006, which suspends the requirement that public bodies in Nevada provide a physical location for members of the public to attend and participate in meetings open to the public.
In accordance with Declaration of Emergency Directive 006, the Public Utilities Commission of Nevada (Commission) is providing other methods for the public to provide comment. Members of the public may provide public comment telephonically during Commission meetings or submit written comments via email to BPA@puc.nv.gov.
The Commission has reserved the following number for the public’s telephonic participation: (775) 687-6014. Members of the public providing comments telephonically should dial the telephone number above approximately five (5) minutes before the meeting starts to provide their names to Commission personnel. Those participating telephonically are asked to mute their telephones when not speaking.
AVOID UTILITY & IRS SCAMS
- May 29: Nevada Attorney General Ford Warns of Utility Imposter Scams as Nevada’s Businesses Reopen
- ALERT: IRS will not call to request any personal or financial information for you to get an economic impact payment. If you get such a call -- HANG UP. See official updates at www.irs.gov/coronavirus.
- Southwest Gas Reminds Customers to be Mindful of Potential Scams During COVID-19 Pandemic
- NV Energy – Stay Safe